FAQ

At the moment, most of the products we well are highly customized to the client. The prices are based on the complexitiy of the design and material being embroidered.

Yes! Unless it is an exact reorder, you always see a proof of your embroidery project before we proceed with stitching. We take your logo, set it up for embroidery, actually embroider it on a piece of material and then send you a digital photo of it for your approval. Creating a digitization and sample of an embroidered logo is a time consuming process. For this reason, we only create proofs after an actual order has been placed. Some companies only provide a screen shot of the artwork. This does not always give you an accurate representation of what your logo will look like when embroidered. For GiftedStitcher, if you are not satisfied with your sample proof and we are not able to fix it to your satisfaction, we will cancel your order and charge you nothing. To be honest, that does not happen very often.

Our standard turnaround time is 10 business days after approval of the proof. Shipping times will vary based on where we are shipping to and the shipping service option selected at checkout. Rush Production service is available and we'll do everything we can to meet your delivery requirements.

If, for any reason, you need to change an order once it was placed, please contact us immediately. It is possible to change an order before production. But once an order has begun production or has shipped, the order cannot be changed. In some cases, a change may delay an order. If that is the case we will inform you of that at the time of the change. Any change of an order after 2 days of an order confirmation being sent may result in a $10 change fee. You can cancel at any time prior to the order going into production. Once items have been decorated with your logo, we can no longer accept a cancellation. If an order is cancelled due to extenuating circumstances before it is decorated & shipped, you will be refunded in full. If your logo has been digitized & stitched out or issued a proof for approval there will be a $50 set-up fee.

We are sorry if you did not receive your package and suspect it might have been stolen. Because we create custom products that are completely unique, we will not replace or refund products or orders we shipped using a third party like UPS or USPS. If your mail was stolen, follow these steps to be reimbursed or to receive a replacement item. Step 1: Track the package If you suspect your package was stolen, the first thing you should do is check your email for tracking information. It's normal for shipments to face delays, especially during peak shipping seasons such as the holidays. The shipping status will show you where your package was last registered or the date on which it was delivered to the shipping address. If the item is listed as having been delivered, continue to step 2. Step 2: Check if your neighbors saw it or held onto it for you If you've verified that the item was delivered, check with your neighbors. It’s embarrassing to unleash your wrath on a customer support representative, only to discover the kind lady next door saw your package and took it in order to prevent it from getting stolen or rained on.Even if they don't have your package, your neighbors might have seen it earlier in the day. Step 3: File a claim with the shipping company You can file a claim with the shipping company as well.UPS, FedEx, USPS, all provide an online claims process to report your missing item, and you can also contact them by phone. Step 4: Use the purchase protection features on your credit card Many credit cards offer purchase protection that will reimburse you for stolen items — as long as the item was purchased entirely with that credit card and the card issuer is notified within a specified timeframe. Check your credit card provider's website to check for this coverage and to file a claim. Unfortunately, some credit card companies exclude coverage for high-value items (typically anything worth over $500 to $1,000).Some may require you to file a police report before they'll offer a refund.That brings us to step six. Step 5: Claim high-value items with your homeowner’s insurance Most homeowners or renter’s insurance policies cover stolen packages. Unfortunately, this is only helpful for purchases that are worth more than your deductible. Given that most homeowners insurance deductibles runbetween $500 to $2,000, filing a claim won’t make sense for most stolen packages. Even if the lost item is more than the deductible, you’ll need to weigh the possibility of your homeowners insurance company increasing your premiums due to your claim, not to mention the hassle of filing the claim itself.

Your GiftedStitcher experience is important to us and we will do our best to work with you on any issue. If you’re unhappy with your order because the product is defective or the embroidery quality isn’t what you expected, contact your us and we will find a reasonably, suitable resolution. We must be notified of all issues within 30 days of delivery of the order.